Receptionist/Spa Coordinator

Receptionist/Spa Coordinator 

Qualifications

• Customer service experience
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well-organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic, and motivational
• Strong team player
• Proficient in appropriate computer skills and office equipment
• Availability to work nights, weekends, and holidays
• Have some Knowledgeable of medical billing, health insurance, HSA, FSA, etc...
• This position required standing, stooping, kneeling, crouching, bending, walking, and talking.
• The employee is regularly required to use hands to finger, handle, feel, or operate objects, tools, or controls; and reach with hands and arms.

Responsibilities

• Acts as the first point of contact for the organization as a receptionist
• Selling memberships/Packages/Gift Certificates, calling potential clients, & Selling retail
• The ability to provide exceptional service to clientele to enhance customer satisfaction and productivity while still staying active with sales
• The ability to communicate effectively with all visitors and callers
• Manages schedules for patients/clients and service vendors
• Performs day-to-day administrative functions and general office duties, including but not limited to copying, filing, faxing, answering phones, and data entry
• Must exercise utmost diplomacy and tact to provide excellent customer service for the client, practices confidentiality and privacy protocols in accordance with policies and HIPAA requirements
• Maintains client waiting areas, files, and front desk areas in a manner that is organized and neat
• Verifies all insurances and submits SOAP notes /collects copay/deductible/coinsurance payment as appropriate communicate with doctor offices, medical billing company, etc.
• Problem-solving and conflict resolution skills when handling a client complaint; refers client complaints to the manager as needed.
• Responsible for marketing, social media, promotional, and scheduling appointments efficiently 
• Rearranging therapists' schedules due to call-offs, etc.; scheduling lunches at the appropriate times and ensuring that there are no double bookings; adding therapists to the books by contacting and calling them in; eyeing the books out one month out. 
• Process transactions, handle money, and contribute to facility cleanliness
• Responsible for upselling and scheduling appointments to ensure the spa is fully booked, thus maximizing treatment room and therapist productivity
• Staying updated on retail products and promotions & maintains a monthly inventory of supplies and or products, when applicable 
• Informs co-worker(s) of pertinent information at the end of the shift 
• Receives payments for goods and services and properly accounts for the money, reconciles daily sales, deposits, and receipts
• Functions in a fast-paced environment with a minimum of direct supervision
• Manages payment transactions, including cash, check, credit card, and gift certificates
• Performs other duties as may be required

Benefits

Employee Discount

PLUS + Commission

$15+++ per hour DOE